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Terms Of Service

Yes, the constituent parts of a contract must unfortunately be set out in writing. Drawn up in detail, precisely formulated and legally reviewed, they form the basis of fair and harmonious business relations. Even though the contents may seem complicated or unnecessary to read, it makes a lot of sense to have them. It is, indeed, the only way for each party to understand their rights and obligations and to ensure smooth and successful cooperation. 

In such cases, just think of the package insert for a headache tablet: the easiest way to become a hypochondriac. We have done our very best to draw up the following Terms and Conditions as comprehensively as possible, for you and ourselves – promised! Well, here we go...

Yagendoo Media offers digital and downloadable products, digital services, and the fulfillment of paid services. These Terms and Conditions define the rules regulating the use of our services.

§ 1 General, scope of the Terms and Conditions

§ 1.1 Yagendoo Media products are available through various memberships offered on www.yagendoo.com. All these products are licensed under the Yagendoo Proprietary Use License and/or the GNU General Public License, version 2. Details relating to the various licenses and the associated rights of use can be found here.

§ 1.2 All our deliveries and services are provided exclusively on the basis of the following Terms and Conditions and in the version valid at the time an order is placed. Unless expressly agreed in writing, deviating terms and conditions shall not apply.

§ 1.3 Customers within the meaning of the present Terms and Conditions shall be both consumers as well as entrepreneurs. Consumers within the meaning of these Terms and Conditions are natural persons who conclude contracts for a purpose that cannot be attributed to their commercial or professional activity. Entrepreneurs according to these Terms and Conditions are natural or legal persons or partnerships with legal capacity who, when concluding a contract with us, act in the exercise of their commercial or self-employed professional activity.

§ 2 Conclusion of the contract, formation of the contract

§ 2.1 With the placement of your order, you submit a binding offer to us for the conclusion of a contract with you. We can accept this offer by sending you an order confirmation by e-mail within 24 hours of receipt of your order. The contract comes into effect upon payment of the service.

§ 2.2 If you do not complete your order by making a payment, we will send you a friendly reminder by e-mail. If the payment is not made within 30 days, the order will be cancelled by our system. In this case, the contract will not come into effect and you will not incur any costs.

§ 2.3 You can find comprehensive information about the desired product in the respective product description. You can purchase our products by clicking on "Become a member" in the respective product description. The product is then placed in the shopping cart. In the shopping cart, you can view the products again and change the order quantity or delete individual products.

During the order process, you must first enter your country of delivery and your e-mail address. If you are not yet a customer of ours, you can then enter your address and customer information. Alternatively, you can log into your customer account as an existing customer. You can correct input errors by navigating backwards in the browser or canceling the order process and starting over again. To complete your purchase, click on the button [Order now at a fee]. This will send the order to us. We will then send you an order confirmation by e-mail. By placing an order, you accept our Terms and Conditions, our product licenses and declare that you have taken note of the revocation provisions.

§ 2.4 For orders in our online shop, the contract is concluded with:

Yagendoo Media GmbH
Wilhelm-Mauser-Strasse 14-16
50827 Cologne/Germany

Managing Director: Yannick Spang
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
VAT-ID.: DE274357488
Commercial register: HRB 70270; District Court of Cologne

§3 Storage of the contract text

Wir speichern Ihre Bestellung und die eingegebenen Bestelldaten. Wir senden Ihnen per E-Mail eine Auftragsbestätigung mit allen Bestelldaten zu. Auch haben Sie die Möglichkeit, die Allgemeinen Geschäftsbedingungen vor dem Absenden der Bestellung an uns auszudrucken. Zudem haben Sie über Ihr Kundenkonto jederzeit Zugriff auf die von Ihnen getätigten Bestellungen. We save your order and the entered order information. We will send you an order confirmation containing all order information by e-mail. You also have the option of printing out the Terms and Conditions before sending us the order. In addition, you have access to your orders at any time via your customer account.

§ 4 Refund policy

We have 100% faith in the quality of the products we offer and are committed to offering you the best service you can find.

That is why you benefit from a 30-day money-back guarantee with every purchase.
If our product does not work as described, but also if you are not satisfied with our product or service, you can receive a refund within 30 days without any ifs and buts.
This provision applies to both consumers and businesses.

Since we only sell virtual goods and memberships, and grant 16 days longer than legally stipulated, a revocation request after expiration of 30 days is generally excluded. Please use the 30 days to convince yourself of our product and of our service.

In the event of a revocation request on your part, we also refrain from using complicated European standard revocation forms, which would cost you valuable time. To cancel your purchase, you can inform us simply, informally and without stating reasons (we would nevertheless be pleased to receive a statement of reasons) via all known contact options that you would like to receive a refund. To assist us in processing your request as quickly as possible, you will be asked to provide your order number and the e-mail address stored in your customer account. The refund will be made in the same form of payment you have used for your order.

But please keep in mind: If there is a problem with a product you have purchased from us, please contact our customer support. We will try to solve the existing problem as soon as possible, while at the same time making sure you become a satisfied member of the Yagendoo community.

Consequences of the refund

Your revocation and the associated refund of the purchase price will of course result in the expiry of the right of use granted by us for our products and services. With your revocation request, you commit yourself in return to the immediate and complete deletion of our products from your web server and all other storage media, so that a further use is excluded.

Exclusion

The right of revocation does not exist in the case of contracts for services which are not prefabricated and for the manufacture of which an individual work service or provision by the consumer is authoritative or which are clearly made to the personal needs of the consumer.

Fairness should not be a one-way street. That is why we take legal action worldwide against unauthorized use of our products to prevent fraud or attempted fraud.

We would also like to point out that we reserve the right to no longer enter into or continue a business relationship with certain persons or companies if there are reasonable grounds for suspicion.

We will make use of this right particularly in these cases:

  • Strikingly high revocation rate
  • Repeated revocation without giving reasons
  • Continued use of our products after revocation

The world can only become a better place if everyone does their part. We want the members of the Yagendoo community to be satisfied, but also to contribute to their success with our products. We hope to excel in fair cooperation. Our goal is to support you long-term and sustainably with great products and services.

§5 Cooperation and information obligations of the buyer

§ 5.1 The buyer has informed himself about the essential functional features of the products and assumes the risk as to whether they meet his requirements and needs; in case of questions of doubt, he has consulted the seller's employees or expert third parties before concluding the contract.

§ 5.2 The installation of a fully functional hardware and software environment (that is also sufficiently equipped when taking into account the additional load due to the objects of the agreement) shall be the exclusive responsibility of the buyer.

§ 5.3 Before using the software in the live system (productive mode of the website), the purchaser shall thoroughly test the software for defects and for usability in the existing hardware and software configuration by installing it on a test page and checking it there. This also applies to software received under warranty and support.

§ 5.4 The buyer shall observe the instructions given by the seller for the installation and operation of the software.

§ 5.5 The buyer shall take appropriate precautions in the event that the software does not work properly in whole or in part (e.g.: by daily data backup, fault diagnosis, regular checking of the data processing results).

§ 5.6 If the buyer is a merchant within the meaning of the German Commercial Code (HGB), the seller shall be obliged to inspect and give notice of defects in accordance with § 377 HGB with regard to all deliveries and services performed under this contract.

§ 5.7 The buyer shall bear any disadvantages and additional costs arising from a breach of these obligations.

§ 6 Liability

§ 6.1 In all cases of contractual and non-contractual liability, Yagendoo Media shall pay damages exclusively within the following limits:

  • to the full amount only in cases of willful acts
  • in cases of gross negligence in the amount of the foreseeable damage which should have been avoided through adherence to the obligation violated;
  • in other cases: only in case of the violation of a fundamental contractual obligation whereby the intent of the contract is endangered, always limited however to the amount of the foreseeable damage.

§ 6.2 The limitations of liability according to 6.1 do not apply in case of liability for personal injury and liability under the German Product Liability Act.

§ 6.3 Yagendoo Media reserves the right to object in case of contributory negligence.

§ 7 Restriction of services

§ 7.1 Yagendoo Media does not generally guarantee the compatibility of the products offered with the buyer’s system. Furthermore, compatibility with third-party products is not guaranteed.

§ 7.2 If the buyer imports the software into his live system (productive mode of the website) without prior testing (see point 5.3), Yagendoo Media shall not accept any responsibility for arising damages.

§ 7.3 Yagendoo Media does not guarantee that the products are or will be fully functional with all past and future versions of Joomla and its extensions. The product description lists the versions the respective product is compatible with. Yagendoo Media always strives to be compatible with all future versions of Joomla. However, the buyer has no claim to this.

§ 8 Support and updates

§ 8.1 Within the scope of the warranty, Yagendoo Media offers technical support for the purchased products via a support system defined by Yagendoo Media.

§ 8.2 It is the obligation of the customer to always update his website installation with the latest product and software updates in order to avoid errors and to benefit from already published debugged versions. Yagendoo Media will only provide support if the latest versions of the products and associated software used on the customer's website are installed.

§ 8.3 You are entitled to updates and support for the period of time specified in the purchased membership (6 or 12 months). After expiration of said period, the customer has the possibility to renew his membership and to receive updates and support again. This shall not affect the unlimited right of use.

§ 8.4 The installation and setup of products in the customer's system is not part of our support.

§ 8.5 For free products, and products that the customer has modified in the source code, there shall generally be no claim to support by Yagendoo Media.

§ 9 Prices and shipping costs

All prices quoted are net prices plus the sales tax of the customer’s respective EU country of delivery. 
For customers from third countries outside the EU, as well as customers from the EU who provide a valid VAT ID during the order process, no VAT will be charged.

As Yagendoo Media only offers digital products for download and services, there are generally no shipping costs.

Invoices are exclusively in PDF format and sent digitally via e-mail. If a subsequent postal invoice dispatch is desired, we will charge a separate processing and shipping flat rate of 7.95 EUR throughout Europe and 17.95 EUR worldwide. Payment of the flat rate is to be made before dispatch by PayPal or bank transfer to the then communicated payment details.

§ 10 Terms of payment

§ 10.1 Payment can be made by bank transfer and credit card, but also via Paypal.com or Sofort.com. We reserve the right to exclude individual payment methods. If you choose the payment method "prepayment", we will provide our bank account information in the order confirmation. In the case of a bank transfer, please always state the order number in the reference line, otherwise we cannot automatically assign your payment.

§ 10.2 All payments are processed by our service providers Novalnet (Novalnet AG; Gutenbergstr. 285737; Ismaning Germany) and PayPal (PayPal Europe S.à r.l. et Cie, S.C.A.; 22-24 Boulevard Royal; L-2449 Luxembourg). During this process, your data will be transmitted to these service providers.

§ 11 Customer service and technical support

For general questions, complaints or claims regarding the purchase, you can contact us by e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.) or contact form (https://www.yagendoo.com/en/support/sales.html).

Technical support for problems that occur while using one of our products can be obtained after successfully logging into your customer account in our support section (https://www.yagendoo.com/en/support/forum.html). Our qualified professionals will then assist you.

§ 12 Data protection

We treat your data with absolute confidentiality and use it exclusively for our own purposes such as processing your orders.

§ 12.1 Data collection:

We collect data when initiating, concluding, processing and rescinding a purchase contract. This data is collected, stored and processed by us.

Your visit to our website will be logged. Generally, we only record data such as the IP address currently used by your PC, the date and time, the type of browser type and operating system of your PC and the pages you have viewed. A personal identification is generally impossible and not intended.

§ 12.2 Use and transfer of data

Person-related data of which you inform us, for example when placing an order or by e-mail (e.g. your name and address or e-mail address), are stored in our customer database and associated systems. The data will only be used within the framework of the existing contract between the parties, e.g. to process the purchase of software, to send order and product information, and for support purposes. For the processing of payments, we pass on your payment data to the service provider commissioned with the payment (see § 7.1). No handling or use of this data will be made beyond this.

We assure you that we will not pass on your personal data to unauthorized third parties, unless obliged to do so by the law or with your prior consent. As far as we cooperate with service providers in terms of procedures and handling of data processing, the contractual relations shall be governed by the provisions of the German Federal Data Protection Act.

§ 12.3 Agreement and revocation:

If you have entrusted us with personal data, you may have such data deleted at any time. Data for billing and accounting purposes are not subject to cancellation, revocation or deletion.

§ 12.4 Archiving period:

Personal data that have been communicated to us via our website and for which deletion has been requested will only be stored until the purpose for which they were entrusted to us has been fulfilled. Insofar as retention periods under commercial and tax law must be observed, the storage period for certain data can be up to 10 years.

§ 12.5 Google Analytics:

This website uses functions of the Web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies", which are text files saved on your computer to analyze your use of the website. The information generated by the cookie concerning your use of this website is usually transferred to a Google server in the USA and stored there.

IP anonymization
We have activated the IP anonymization function on this website. This means that your IP address will be shortened by Google within Member States of the European Union or in other countries party to the Agreement on the European Economic Area prior to being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to the website and Internet use. The IP address transmitted by your browser as part of Google Analytics will not be associated with other Google data.

Browser plugin
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting and processing the data generated by the cookie and relating to your use of the website (including your IP address) by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de

Opposition to data collection

You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be stored which prevents the collection of your data on future visits to this website: disable Google Analytics

More information on how Google Analytics handles user data can be found in Google's Privacy Policy:  https://support.google.com/analytics/answer/6004245?hl=en

Demographic features of Google Analytics
This website uses the “Demographic” feature of Google Analytics. This allows for the creation of reports that contain information on the age, gender and interests of site visitors. This data comes from interest-related advertising by Google and from visitor data from third-party providers. This data cannot be assigned to a specific person. You can disable this feature at any time from your Google account ad preferences, or prevent Google Analytics from collecting your information as described in the "Opposition to data collection" section.

§ 12.6 Use of cookies:

Our website makes use of so-called cookies. Cookies do not cause any damage to your computer and do not contain any viruses. Cookies serve the purpose of making our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your session. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit our website.

You can configure your browser to be informed about the placement of cookies, to decide to accept these on a case-by-case basis, to only allow cookies in individual cases, to exclude the acceptance of cookies for certain cases (or generally) and to activate the automatic deletion of cookies when closing the browser. When cookies are deactivated, the functionality of our website may be limited.

We will additionally store, if available, an affiliate ID and the page from which you obtained access to our site.

The prerequisite for this is that you have activated cookies in your settings.

§ 12.7 Newsletter:

By registering for the newsletter, your first name, last name and e-mail address will be used with your consent for our own advertising purposes. The newsletter will be sent by us. Consent to receive a newsletter by e-mail can be revoked at any time. Each newsletter contains a link which you can use to revoke your consent.

§ 12.8 YouTube:

Our website uses plugins from Google's YouTube site. The website is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our pages with such a YouTube plugin, a connection to the YouTube servers is established. The YouTube server will be informed which of our pages you have visited.

When you are logged into your YouTube account, you allow YouTube to associate your surfing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

Further information on how user data is handled can be found in YouTube's Privacy Policy at: https://www.google.com/intl/en/policies/privacy

§ 12.9 Your rights, supply of information:

Should you no longer agree with the storage of your personal data or if the data is no longer correct, we will arrange for your data to be deleted or disabled on your notice or make the necessary corrections (insofar as this is possible according to applicable law). Upon request we will provide details free of charge of all personal data relating to you that we have stored.

For questions about the collection, processing or use of your personal data, for information, correction, blocking or deletion of data, please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..

§ 13 Applicable law, place of jurisdiction

§ 13.1 To the extent that the buyer is not a consumer, the exclusive place of jurisdiction for all issues arising from and in the context of this contract shall be Cologne. If the seller decides to sue, he may also select the general jurisdiction of the buyer.

§ 13.2 German law shall apply exclusively, under exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

§ 13.3 The conclusion of the contract and subsequent amendments and supplements to the contract require the written form in order to be valid. The same applies to the amendment of this clause. Oral subsidiary agreements have not been made.

§ 14 Other

§ 14.1 The contractual language is German..

§ 14.2 Should a provision of this contract be or become invalid, contain an impermissible deadline or an omission, the legal validity of the remaining provisions shall remain unaffected. With the exemption that the invalidity is a result of a breach against §§ 305 ff. of the German Civil Code, section Scope of General Terms of Business (BGB, "Geltung Allgemeiner Geschäftsbedingungen"), a valid provision economically as close as possible to the original intent of the parties involved shall be deemed as agreed upon in the place of that invalid provision. The same applies in the event of an omission. In the event of an unacceptable deadline, the legally allowed standard shall apply.


The European Commission provides a platform for out-of-court online dispute resolution (OS platform), available at https://ec.europa.eu/odr.

This document is a translation. The original German version is the only legally binding version. You can find it here.

As of: April 2018