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Refund Policies

We have 100% faith in the quality of the products we offer and are committed to offering you the best service you can find.

That is why you benefit from a 30-day money-back guarantee with every purchase.
If our product does not work as described, but also if you are not satisfied with our product or service, you can receive a refund within 30 days without any ifs and buts.
This provision applies to both consumers and businesses.

Since we only sell virtual goods and memberships, and grant 16 days longer than legally stipulated, a revocation request after expiration of 30 days is generally excluded. Please use the 30 days to convince yourself of our product and of our service.

In the event of a revocation request on your part, we also refrain from using complicated European standard revocation forms, which would cost you valuable time. To cancel your purchase, you can inform us simply, informally and without stating reasons (we would nevertheless be pleased to receive a statement of reasons) via all known contact options that you would like to receive a refund. To assist us in processing your request as quickly as possible, you will be asked to provide your order number and the e-mail address stored in your customer account. The refund will be made in the same form of payment you have used for your order.

But please keep in mind: If there is a problem with a product you have purchased from us, please contact our customer support. We will try to solve the existing problem as soon as possible, while at the same time making sure you become a satisfied member of the Yagendoo community.

Consequences of the refund

Your revocation and the associated refund of the purchase price will of course result in the expiry of the right of use granted by us for our products and services. With your revocation request, you commit yourself in return to the immediate and complete deletion of our products from your web server and all other storage media, so that a further use is excluded.

Exclusion

The right of revocation does not exist in the case of contracts for services which are not prefabricated and for the manufacture of which an individual work service or provision by the consumer is authoritative or which are clearly made to the personal needs of the consumer.

Fairness should not be a one-way street. That is why we take legal action worldwide against unauthorized use of our products to prevent fraud or attempted fraud.

We would also like to point out that we reserve the right to no longer enter into or continue a business relationship with certain persons or companies if there are reasonable grounds for suspicion.

We will make use of this right particularly in these cases:

  • Strikingly high revocation rate
  • Repeated revocation without giving reasons
  • Continued use of our products after revocation

The world can only become a better place if everyone does their part. We want the members of the Yagendoo community to be satisfied, but also to contribute to their success with our products. We hope to excel in fair cooperation. Our goal is to support you long-term and sustainably with great products and services.


The European Commission provides a platform for out-of-court online dispute resolution (OS platform), available at https://ec.europa.eu/odr.

This document is a translation. The original German version is the only legally binding version. You can find it here.

As of: April 2018.