Refund Policies

Rescission Right

You may cancel this contract in writing (letter, fax, email etc.) without giving any reasons or - if the item is delivered to you before the end of the rescission period - by returning the item within one month. The rescission period shall begin with the receipt of this declaration in written form, but not before receipt of the items (in case of performance of services, not before the contract is concluded) and not before we have met our information requirements pursuant to § 312c Section 2 German Civil Code (BGB) in conjunction with § 1 Section 1, 2 and 4 BGB InfoV as well as our obligations under § 312e Section 1 Sentence 1 in conjunction with Civil Code Section 3 BGB InfoV. The timely dispatch of the rescission or the item shall be deemed sufficient for compliance with the rescission term. The rescission is to be sent to:

Yagendoo Media GmbH
Rochusstrasse 102
50827 Cologne/Germany

E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Consequences of Rescission

If a rescission is valid, both parties are obliged to return the services and performances received as well as any received benefits (e.g. interest). If you cannot return the service received to us in part or in whole or only in a deteriorated state, you are obliged to pay reasonable indemnification, if applicable. In the case of services performed, this may still require you to meet your payment obligations for the period until the rescission was made. In the case of goods delivered, you will not have to pay an indemnification for a deterioration resulting from the intended use of the item received.

Items suitable for delivery by parcel are to be returned at our risk. You shall bear the costs for the return shipment if the items delivered correspond to the items ordered and if the price of the items to be returned does not exceed 40 Euros or if you have not paid compensation or a contractual installment at the time of rescission in case of a higher price. In any other case, the return shipment is free of charge for you. Items not eligible for transportation by parcel will be picked up.

Obligations to disburse payments have to be met within 30 days. For you, this period begins with the dispatch of your rescission declaration or the item, for us with its receipt

In case of services performed, your rescission right expires prematurely if the contract has been met to its full extent by both parties at your express request before you have made use of your rescission right.

Expiry of Rescission Right

If you are a business person according to § 14 German Civil Code (Bürgerliches Gesetzbuch, BGB) and act in the performance of your commercial or independent activity, the rescission right shall not apply.

You shall not be entitled to any rescission right according to § 312 d Section 4 No.2 BGB if a data carrier has been delivered to you and you have unsealed the data carrier.

In case of goods not eligible for return due to their nature, the rescission right according to § 312d Section 4 No. 1,3 BGB shall also not apply.