Premium support hour

Do you have questions, problems or change requests concerning one of our products? In addition to the support in our user forum we offer you our premium support for special questions. This service is charged and is provided through a ticketing system. It offers you additional possibilities, such as support in german and english, with which we help you to clarify questions and eliminate potential problems.

Need professional help
for your custom jobs?

If you purchased the "Premium support" and you are logged in you can contact us directly following this link. You can order the "Premium support" on an hourly basis, this means if you order the product "Premium support" 3 times you are entitled to 3 hours of premium support.

In case of you are planning to hire us for a custom job and you are not able to estimate how much time your intention will afford you can send us an email with your desires, plans and intentions to customizing@yagendoo.com. We will contact you afterwards and make you a non-commital assessment of time.

How it works...

Order the product "Premium service" one time for each hour of premium support you would like to purchase
After purchasing the "Premium support" and we recorded the receipt of payment you will receive a confirmation mail from us and you are unlocked for the ticketing system immediately
Create a new ticket following this link
First assign the ticket to the category "Premium support", enter the subject of the support request and fill out the text field of the formular with your concerns. Please pay attention to mention the order number of your "Premium support" at the beginning of your request and to describe your intention as detailed as possible.
We will receive the ticket immediately after submitting it and it will be processed by one of our team members within 48 hours usually

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Satisfied customer statements

Schnelle, zuverlässige Kontaktaufnahme. Hervorragender Service und die Preise gehen völlig in Ordnung. Das Team hat grosses professionelles Wissen und es besitzt die Bereitschaft, auch schwierige Probleme zu lösen bis alles passt. Vielen Dank nochmals und weiter so.

– René Grüter