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Customer Information

  1. Identity of the Company
  2. Order process, Conclusion of the Contract
  3. Rescission Rights
  4. Digitally Storing the Wording of the Contract
  5. Customer Service

1. Identity of the Company

In the case of orders in our online shop, the contract will be completed with:

Yagendoo Media GmbH
Rochusstrasse 102
50827 Cologne/Germany

Chief Executive: Yannick Spang

E-Mail:

VAT-ID.: DE274357488
Commercial Register: HRB 70270; Registration Court Köln

2. Order process, Conclusion of the Contract

With the placement of your order, you submit a binding offer to us for the conclusion of the contract. We may accept this offer by sending an order confirmation to you by email within 24 hours after receipt of your order. The sending of this order confirmation shall conclude the contract.

The respective product descriptions offer you extensive information on the product of your choice. You may purchase our products by clicking on the "Add to Cart" icon in the respective product description. By this, the article will be added to your shopping cart. You may take another look at the items in the shopping cart and change the quantity of your order or delete specific items.

During the order process, you must first enter your address information if you are not a returning client. As a returning client, you may log in through the client login. During the order process, you must accept our General Terms and Conditions. You may correct any wrong input by navigating backwards in the browser or canceling the order process and start anew. To complete your shopping and place your order, you will have to click on the button [Checkout]. With this, you will send your order to us. In the next step, we will send you an order confirmation by email, thereby concluding the contract.

3. Rescission Rights

Rescission Right

You may cancel this contract in writing (letter, fax, email etc.) without giving any reasons or - if the item is delivered to you before the end of the rescission period - by returning the item within one month. The rescission period shall begin with the receipt of this declaration in written form, but not before receipt of the items (in case of performance of services, not before the contract is concluded) and not before we have met our information requirements pursuant to § 312c Section 2 German Civil Code (BGB) in conjunction with § 1 Section 1, 2 and 4 BGB InfoV as well as our obligations under § 312e Section 1 Sentence 1 in conjunction with Civil Code Section 3 BGB InfoV. The timely dispatch of the rescission or the item shall be deemed sufficient for compliance with the rescission term. The rescission is to be sent to:

Yagendoo Media GmbH
Rochusstrasse 102
50827 Cologne/Germany

E-Mail:

Consequences of Rescission

If a rescission is valid, both parties are obliged to return the services and performances received as well as any received benefits (e.g. interest). If you cannot return the service received to us in part or in whole or only in a deteriorated state, you are obliged to pay reasonable indemnification, if applicable. In the case of services performed, this may still require you to meet your payment obligations for the period until the rescission was made. In the case of goods delivered, you will not have to pay an indemnification for a deterioration resulting from the intended use of the item received.

Items suitable for delivery by parcel are to be returned at our risk. You shall bear the costs for the return shipment if the items delivered correspond to the items ordered and if the price of the items to be returned does not exceed 40 Euros or if you have not paid compensation or a contractual installment at the time of rescission in case of a higher price. In any other case, the return shipment is free of charge for you. Items not eligible for transportation by parcel will be picked up.

Obligations to disburse payments have to be met within 30 days. For you, this period begins with the dispatch of your rescission declaration or the item, for us with its receipt.

In case of services performed, your rescission right expires prematurely if the contract has been met to its full extent by both parties at your express request before you have made use of your rescission right.

Expiry of Rescission Right

If you are a business person according to § 14 German Civil Code (Bürgerliches Gesetzbuch, BGB) and act in the performance of your commercial or independent activity, the rescission right shall not apply.

You shall not be entitled to any rescission right according to § 312 d Section 4 No.2 BGB if a data carrier has been delivered to you and you have unsealed the data carrier.

In case of goods not eligible for return due to their nature, the rescission right according to § 312d Section 4 No. 1,3 BGB shall also not apply.

4. Digitally Storing the Wording of the Contract

We digitally store your order and received order information. We will send you an order confirmation containing all order information by email. In addition, you have the possibility to print the General Terms and Conditions prior to sending your order to us. Finally, you will have access to the orders placed by you via your account with us.

5. Customer Service

Please contact us if you have any questions, requests or complaints.

As a client, you have the possibility to go to:

http://www.yagendoo.com/de/support.html

to use our support free of charge with your access data.

 

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